Thank you for using ExHale, your companion for quitting or cutting down on tobacco, heated tobacco products, and cannabis!
We're here to help you get the best out of the app. Below you'll find resources and contact information to resolve any issues or questions you may have.
If you're experiencing technical issues, please try the following steps:
Restart the app
Ensure you're using the latest version
Reinstall the app if problems persist (note: reinstalling will erase your local tracking data, see the FAQ below)
If you're still having trouble, feel free to reach out to us directly.
Q: Do I need an account to use ExHale?
A: No! ExHale does not require login or registration. Set your quit date and start tracking immediately.
Q: Is an internet connection required?
A: No. ExHale is fully functional offline: your streaks, cravings, and milestones are tracked entirely on your device. An internet connection is only needed to process a purchase or restore it.
Q: Does ExHale collect personal data?
A: No. ExHale is privacy-friendly and does not collect personal information or require an account. All of your tracking data stays on your device. For details, see our [Privacy Policy](./PRIVACY_POLICY.md).
Q: I reinstalled the app / got a new phone and lost my streak. Can I get it back?
A: Your tracking data (streaks, cravings, milestones) is stored only on your device and cannot be recovered by us if it's lost. If you purchased ExHale Unlimited, use "Restore Purchases" in Settings to unlock premium features again on your new device, this restores your purchase, not your tracking history.
Q: What does ExHale Unlimited include, and is it a subscription?
A: ExHale Unlimited is a one-time, lifetime purchase, not a recurring subscription. There are two lifetime tiers available (Base and Pro), each unlocking a different set of premium features such as custom milestones, custom reminders, streak-freeze, and extended challenges. You're charged once and keep access for as long as you use the app; nothing renews or bills you again.
Q: How do I restore a purchase I already made?
A: Open Settings within the app and tap "Restore Purchases." This uses your Apple ID or Google Play account to reactivate any lifetime tier you previously bought.
Q: How do I request a refund?
A: All purchases are billed through the Apple App Store or Google Play Store. Refunds must be requested directly through the platform you purchased from, since we don't process payments ourselves.
Q: Can I suggest new features or milestones?
A: Absolutely! We love feedback. Send your ideas to us via email.
For bug reports, suggestions, or support inquiries, contact us at:
Email: info@tob.codes
We usually reply within 24ā48 hours on weekdays.